Department Menu
Callers press a key for sales, service, billing or any department you set up.
Your wording · your hoursAI BUSINESS LINE
A Smarter Business Phone Line—With AI Where It Actually Helps.
During business hours, Taita answers, screens out robocalls, lets callers pick a department and rings the right person or team. If nobody answers, it captures voicemail and creates follow-up. After hours, it takes messages and keeps two-way SMS available.
Need appointments? Turn Smart Booking on. Connect Google Calendar, Outlook Calendar or a supported Apple/iCloud calendar and let Taita offer real available times, create appointments and keep confirmations connected to the customer record.
CORE PRINCIPLE
AI helps. Your calls always get through.
1
Call screeningCallers press 1, robocalls stay out
SCREEN2
Call routingExtensions, ring groups and backup routes
LOGIC3
Voicemail recoveryRecorded, transcribed and summarized by AI
RECOVER4
Two-way SMSContinue in Shared Inbox
FOLLOW-UPDURING BUSINESS HOURS
Get the caller to the right human.
Taita gets callers to a real person on your team. It never makes promises on behalf of your business.
01 · ANSWERBusiness greeting
Use the correct location and business hours.
02 · UNDERSTANDPick a department
A short keypad menu: sales, service, billing and more.
03 · ROUTEExtension or ring group
Sequential, simultaneous or priority.
04 · RECOVERIf nobody answers
Offer voicemail instead of losing the opportunity.
05 · FOLLOW UPCreate the next step
Transcript, summary, task and optional SMS.
AFTER HOURS OR NO ANSWER
Every caller leaves with a next step.
When you are closed or nobody can pick up, Taita turns the call into a follow-up your team can act on.
01 · CLOSED MESSAGEYour after-hours greeting
Callers hear when you open next.
02 · VOICEMAILLeave a message
Recorded privately for your team.
03 · TRANSCRIPTRead it in seconds
Every voicemail is transcribed.
04 · AI SUMMARYKnow what they need
Who called, why, and how urgent it is.
05 · FOLLOW-UPA task for your team
With an email alert, so nobody forgets.
WHAT'S INCLUDED
AI Business Line features.
Included in every Taita subscription.
Press-1 Screening
Callers press 1 to reach your team, so robocalls never ring your staff.
On by defaultRing Groups
Ring one person, everyone at once, or people in order until someone answers.
Simultaneous · in order · priorityVoicemail + AI Summary
Private recording, transcript and a short summary of what the caller needs.
Urgent calls flaggedFollow-Up Queue
Missed calls and voicemails become tasks with an owner and a due time.
Assign · call back · resolveTwo-Way SMS
Text customers back from the Shared Inbox, on the same contact as their call.
STOP / HELP handled automatically
OPTIONAL SMART BOOKING
Let Taita Schedule Appointments When Your Business Needs It.
Some businesses only need call routing, voicemail and follow-up. Others need callers to book an appointment while they are already on the phone.
Smart Booking can be enabled for businesses that use appointments, consultations, estimates, service visits or scheduled sessions. Taita checks the connected calendar before offering a time, so the AI Business Line only presents appointment slots that are actually available.
Real Calendar Availability
Taita checks connected calendars before offering appointment times.
Book While the Customer Is Calling
Customers can move from a phone inquiry directly into a confirmed appointment.
Business-Controlled Booking Rules
Define services, duration, business hours, buffers and booking notice.
Confirmation & Follow-Up
Keep appointment confirmations and customer communication connected.
SMART BOOKING
OPTIONAL
Connect Your Calendar
Connect Google Calendar, Outlook Calendar or a supported Apple/iCloud calendar.
G
Google Calendar
Connect your Google calendar
Connect →
O
Outlook Calendar
Connect Microsoft 365 or Outlook
Connect →
A
Apple / iCloud
Connect a supported Apple calendar
Connect →
BOOKING CAPABILITIES
+
Book
Create new appointments
↻
Reschedule
Move existing appointments
×
Cancel
Cancel when permitted
✓
Confirm
Send appointment confirmation
HOW SMART BOOKING WORKS
From customer request to confirmed appointment.
01
Customer asks to schedule
The AI Business Line identifies appointment intent.
→
02
Taita checks availability
Connected calendar and booking rules determine valid times.
→
03
Customer chooses a time
Taita offers only available appointment slots.
→
04
Appointment is created
The appointment is written to the connected calendar.
→
05
Confirmation is sent
The customer record and appointment timeline are updated.
BUILT FOR BUSINESSES THAT SCHEDULE
Turn free time into appointments.
Smart Booking stays optional.
Businesses that do not schedule appointments can continue using
AI Business Line for call routing, extensions, voicemail,
missed-call recovery, Shared Inbox and two-way SMS.
ONE TAITA SUBSCRIPTION
The AI Business Line is included.
Your business line, extensions, ring groups, voicemail and follow-up are included. Call minutes and texts use Top-Up Balance.
$197/month first location
+$97 additional locations
+$97 additional locations
AI BUSINESS LINE
Never let another customer call disappear.
Get callers to the right person, and capture every call nobody could answer.