Unhappy customers leave quietly
The business may not know an issue occurred.
06 · DELIVER EXPERIENCE
Know How the Customer Experience Went—Before Silence Becomes Churn.
Use feedback, surveys and recovery workflows to surface customer experience issues and give the team a clear next step.
HOW IT WORKS
Deliver Experience in the Taita journey.
1
Request feedbackAsk after the relevant experience
ASK2
Capture signalPositive, neutral or negative
LISTEN3
Route attentionCreate recovery workflow
ACT4
LearnFeed outcomes into retention
GROWTHE PROBLEM
Why it matters.
Feedback has no owner
A survey result without follow-up does not protect the relationship.
Positive experiences are underused
Strong satisfaction can support reviews and referrals.
Experience data stays isolated
Feedback should inform retention and future actions.
THE WORKFLOW
One connected flow, not another separate tool.
01 · TRIGGERChoose the moment
After service, purchase or interaction.
02 · ASKCollect feedback
Use the approved channel and survey.
03 · CLASSIFYUnderstand the signal
Identify praise, issue or urgency.
04 · ACTAssign the next step
Route important feedback to the team.
05 · LEARNUpdate the customer picture
Use outcomes to improve retention.
WHAT'S INCLUDED
Deliver Experience capabilities.
All of it is included, and it all works together with the rest of Taita.
Surveys
Collect structured feedback after relevant events.
Timing · channel · questionsExperience Intelligence
See how customers feel about their experience.
Sentiment · score · issueCustomer Recovery
Create owned follow-up when a customer reports a problem.
Assign · contact · resolvePositive Experience Path
Use strong feedback to support reviews and referrals.
Review · referralCustomer History
Keep experience events on the same contact timeline.
Timeline · notesRetention Signal
Spot customers at risk and the ones ready to come back.
Risk · loyalty · next actionCONNECTED BY DESIGN
Feedback only helps when someone owns the next step.
Feedback Is Not the Finish Line
A low score should create a clear recovery workflow.
Positive Signals Have Value
Strong experiences can feed reviews and referrals.
One Customer Timeline
Keep feedback beside calls, messages and payments.
ONE TAITA SUBSCRIPTION
Deliver Experience is included.
Deliver Experience is included. Usage-based messaging for surveys or follow-up is billed through Top-Up Balance where applicable.
$197/month first location
+$97 additional locations
+$97 additional locations
DELIVER EXPERIENCE
Turn customer feedback into a business action.
Capture experience signals, recover relationships and strengthen retention.