Calls ring the wrong person
Customers waste time when routing is unclear.
05 · GET CONNECTED
Get Callers to the Right Person. Capture the Opportunity When Nobody Answers.
Taita AI Business Line answers, screens out robocalls, lets callers pick a department, rings the right people, takes a voicemail when nobody answers, and keeps two-way SMS ready for follow-up.
HOW IT WORKS
Get Connected in the Taita journey.
1
Business hoursAnswer, screen and pick a department
OPEN2
Call routingExtensions and ring groups
ROUTE3
No answerOffer voicemail and capture the reason for the call
RECOVER4
After hoursMessage + voicemail + SMS
QUEUETHE PROBLEM
Why it matters.
Missed calls disappear
No-answer should create follow-up, not a dead end.
After-hours leads are forgotten
The team needs a clear queue when it returns.
SMS becomes another inbox
Texting should stay with the same customer record.
THE WORKFLOW
One connected flow, not another separate tool.
01 · ANSWERBusiness greeting
Callers hear your greeting, based on your hours and location.
02 · IDENTIFYFind the department
Callers press 1, then pick a department from a short menu.
03 · ROUTERing the right team
Ring one person, a group at once, or people in order.
04 · RECOVERCapture if unanswered
Offer voicemail and create follow-up.
05 · CONTINUEFollow up by SMS
Keep the thread with the same contact.
WHAT'S INCLUDED
Get Connected capabilities.
All of it is included, and it all works together with the rest of Taita.
AI Business Line
Your greeting, a department menu and call routing.
Keypad menu · press-1 robocall screeningExtensions & Ring Groups
Route to staff or departments.
Sequential · simultaneous · priorityVoicemail Recovery
Record, transcribe, summarize and create follow-up.
Private recording · transcriptTwo-Way SMS
Continue the conversation in one shared customer thread.
Inbound · outboundShared Inbox
Bring SMS, voicemail, missed calls and follow-up together.
Assign · reply · resolveFollow-Up Queue
Turn missed calls and messages into owned tasks.
Priority · status · ownerCONNECTED BY DESIGN
Built to get callers to your people, not to replace them.
Reliable Routing First
Every call has a path: menu, ring group, then voicemail. No caller hits a dead end.
AI for the Right Jobs
AI transcribes and summarizes voicemails and drafts text replies for your team to send.
Human Follow-Up Stays Central
Your team still makes the call back. Taita makes sure it happens.
OPTIONAL SMART BOOKING
Let Taita Schedule Appointments When Your Business Needs It.
Some businesses only need call routing, voicemail and follow-up. Others need callers to book an appointment while they are already on the phone.
Smart Booking can be enabled for businesses that use appointments, consultations, estimates, service visits or scheduled sessions. Taita checks the connected calendar before offering a time, so the AI Business Line only presents appointment slots that are actually available.
Real Calendar Availability
Taita checks connected calendars before offering appointment times.
Book While the Customer Is Calling
Customers can move from a phone inquiry directly into a confirmed appointment.
Business-Controlled Booking Rules
Define services, duration, business hours, buffers and booking notice.
Confirmation & Follow-Up
Keep appointment confirmations and customer communication connected.
SMART BOOKING
OPTIONAL
Connect Your Calendar
Connect Google Calendar, Outlook Calendar or a supported Apple/iCloud calendar.
G
Google Calendar
Connect your Google calendar
Connect →
O
Outlook Calendar
Connect Microsoft 365 or Outlook
Connect →
A
Apple / iCloud
Connect a supported Apple calendar
Connect →
BOOKING CAPABILITIES
+
Book
Create new appointments
↻
Reschedule
Move existing appointments
×
Cancel
Cancel when permitted
✓
Confirm
Send appointment confirmation
HOW SMART BOOKING WORKS
From customer request to confirmed appointment.
01
Customer asks to schedule
The AI Business Line identifies appointment intent.
→
02
Taita checks availability
Connected calendar and booking rules determine valid times.
→
03
Customer chooses a time
Taita offers only available appointment slots.
→
04
Appointment is created
The appointment is written to the connected calendar.
→
05
Confirmation is sent
The customer record and appointment timeline are updated.
BUILT FOR BUSINESSES THAT SCHEDULE
Turn free time into appointments.
Smart Booking stays optional.
Businesses that do not schedule appointments can continue using
AI Business Line for call routing, extensions, voicemail,
missed-call recovery, Shared Inbox and two-way SMS.
ONE TAITA SUBSCRIPTION
Get Connected is included.
Get Connected and AI Business Line are included. Voice and SMS consumption uses Top-Up Balance.
$197/month first location
+$97 additional locations
+$97 additional locations
GET CONNECTED
Never let another customer call disappear.
Route business-hours calls, capture unanswered opportunities and organize after-hours follow-up.